Our commitment
PASECOM GROUP LTD, trading as Debt Collection UK, provides a B2B introductory service. If you are dissatisfied with this website, with how we handled your data, or with the introduction itself, please tell us.
Partner agency conduct
Recovery work is carried out by independent partner agencies. If your complaint is about letters, calls or fees from the agency assigned to your case, you should use that agency’s own complaints procedure as well. Please copy us so we can review whether the partner still meets our expectations.
How to complain about this portal
- Email: hello@debt-collection.co.uk
- Write to: PASECOM GROUP LTD, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE
Include your name, company, the date you used the portal, and a clear description of the issue. You may attach supporting documents using the claim form on this page if you wish, or email them.
What happens next
- Acknowledgement — we aim to acknowledge a complaint in writing within three working days.
- Investigation — a director or senior manager of PASECOM GROUP LTD reviews the file.
- Outcome — we aim to send a written response within 14 working days. If the issue is complex we will tell you why and when you can expect a full reply.
Data-protection complaints may also be taken to the ICO. Our registration is ZC117546.