Get in touch
Contact Debt Collection UK
Use the claim form to instruct a partner, or email hello@debt-collection.co.uk for portal questions. We handle B2B commercial debts only.
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Secure file upload
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Commercial debts only
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B2B only
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Partner agencies
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No collection, no fee options
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Secure upload
How to reach us
The fastest way to instruct a partner is the claim form on this page. For questions about the portal itself, email hello@debt-collection.co.uk. We only deal with business-to-business commercial debts.
- New claim — use the three-step form and upload the invoice.
- Existing claim — email us with the debtor name and date submitted, or contact the partner agency already assigned.
- Complaints about this portal — see the complaints procedure.
PASECOM GROUP LTD
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
hello@debt-collection.co.uk
We acknowledge portal queries during UK business hours. Partner agencies set their own response times once a claim is assigned.
How quickly will you act on my submission?
Claims are reviewed during UK business hours and routed to a partner. Once a partner is assigned they take the file forward. Timing depends on the papers, the debtor and solvency. Recovery is not guaranteed.
What documents should I attach?
Upload the unpaid commercial invoice. If you have a contract, purchase order, statement of account or emails in which the debtor acknowledges the debt, attach those too.
Is my data secure?
Files are stored privately and shared only with the partner agency assigned to the claim, as described in our privacy policy. We are registered with the ICO (ZC117546).
Will I be charged for an enquiry?
No. Using the portal is free. You pay a partner’s commission only if that partner recovers funds and you have agreed their terms.