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Privacy Policy & GDPR

Welcome to Debt Collection UK , a trading style of PASECOM GROUP LTD (referred to as “we”, “us”, or “our” in this privacy policy). We respect your privacy and are committed to protecting your personal and corporate…

Privacy Policy

Last Updated: 24th March 2026

1. Introduction

Welcome to Debt Collection UK , a trading style of PASECOM GROUP LTD (referred to as “we”, “us”, or “our” in this privacy policy). We respect your privacy and are committed to protecting your personal and corporate data. This privacy policy will inform you as to how we look after your data when you visit our website (debt-collection.co.uk) and tell you about your privacy rights and how the law protects you.

Our website acts as a secure B2B portal to connect commercial creditors with elite, FCA-regulated debt collection agencies. Because of the nature of our business, we process data relating to both our users (creditors) and the third parties (debtors) against whom claims are submitted.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

2. Important Information and Who We Are

Controller
For the purposes of the initial data collection on this website, PASECOM GROUP LTD is the data controller and is responsible for your personal data. Once your claim is submitted and securely transferred to one of our partner debt collection agencies, that specific agency becomes an independent data controller of the submitted data for the purpose of debt recovery.

Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Full name of legal entity: PASECOM GROUP LTD (Trading as Debt Collection UK)

  • Company Registration: Registered in England and Wales. Company number: 17139327

  • ICO Registration reference: ZC117546

  • Email address: hello@debt-collection.co.uk

  • Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal and commercial data, which we have grouped together as follows:

  • Creditor Identity & Contact Data: Includes your first name, last name, business email address, telephone numbers, and your company name.

  • Debtor Data: Includes the name of the debtor company, contact details for the debtor, and the amount owed.

  • Financial & Transactional Documentation: Includes PDF/image uploads of commercial invoices, contracts, purchase orders, and related correspondence that you submit via our portal as evidence of the debt.

  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.

  • Usage Data: Information about how you use our website and services.

Note regarding Debtor Data: When you upload information regarding a debtor, you confirm that you have a lawful basis (usually legitimate interest or breach of contract) to share this data with us for the purpose of debt recovery.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Financial/Debtor Documentation by filling in forms on our portal or by corresponding with us by email or phone.

  • Automated Technologies: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data using cookies and similar technologies.

5. How We Use Your Data

We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • To process and transfer your claim: We use your submitted data (Creditor Data, Debtor Data, and Documentation) to assess your claim and securely transmit it to our vetted partner debt collection agencies so they can initiate the recovery process. (Lawful basis: Performance of a contract / Legitimate Interests).

  • To provide customer support: To respond to your enquiries or provide updates on your case. (Lawful basis: Performance of a contract).

  • To improve our website: Using analytics to improve our website, services, marketing, and user experience. (Lawful basis: Legitimate Interests).

6. Disclosures of Your Data

To fulfill our primary service—facilitating commercial debt recovery—we must share the data you submit through our portal with specific third parties:

  • Partner Debt Collection Agencies: We will securely transmit your Identity Data, Debtor Data, and uploaded Financial Documentation to one of our carefully vetted, UK-based or international debt collection partners. These agencies use this data to contact the debtor and recover your funds.

  • Legal and Regulatory Authorities: We may share data with law enforcement, the courts, or the ICO if required to do so by law or in connection with legal proceedings.

  • IT and System Administrators: Third-party service providers acting as processors who provide IT, system administration, and secure form processing services (e.g., Formspree).

We require all third parties to respect the security of your data and to treat it in accordance with the law. Our partner agencies are strictly prohibited from using your data for their own marketing purposes.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, and partner agencies who have a strict commercial need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Once your claim has been successfully transferred to a partner agency, we generally retain your initial submission record for internal auditing and query resolution purposes for a period of up to 6 years, after which it is securely deleted.

Under the UK GDPR, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided in Section 2. You will not have to pay a fee to access your personal data; however, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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